Refund policy

At BioSure Test Kits, we are committed to providing high-quality medical diagnostic self-test kits.

Returns

Due to the hygienic, safety, and temperature-sensitive nature of our products

Our self-test kits contain sensitive diagnostic components that require controlled storage conditions. Once a product has been delivered, we cannot verify how it has been stored or handled. Therefore, returns are not accepted to ensure product safety and quality.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged during delivery, defective, or incorrect, please contact us within 24 hours of receiving your order.

Please include:

•⁠ ⁠Your order number
•⁠ ⁠Clear photographs of the product and packaging
•⁠ ⁠A brief description of the issue

Each request will be reviewed individually. If approved, BioSure Test Kits will provide a replacement or refund at no additional cost to the customer. 30AED charge for any return product.

Refund Processing

Approved refunds will be processed to the original payment method within 7 working days after the claim has been approved.

Email: info@biosurekits.com

For any questions regarding your order or this policy, please contact our customer support team before placing your order.